Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with all original tags attached, and in its original sealed packaging. Items that have been opened or where the original packaging has been damaged or removed will not be accepted for return. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@thebackgammonsociety.com. Please note that returns will need to be sent to the following address: 601 NE 36TH STREET APT 3408 MIAMI FL 33137. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any questions about returns at hello@thebackgammonsociety.com.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain items cannot be returned, including custom products (such as special orders or personalized items). We also cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union — 14-day cooling off period If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be unopened and unused, with all original tags and packaging intact. You'll also need your receipt or proof of purchase.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card company may require additional processing time. If more than 15 business days have passed since your return was approved, please contact us at hello@thebackgammonsociety.com.